Please note that we do not have a telephone enquiries service. For any queries you may have about exams, education and/or other topics, please refer to the below list of email options.
International English Language Testing System (IELTS):
Please contact your IELTS test location directly if you have a question related to the following topics.
- Test day experience
- Test Report Form (TRF)
- Enquiry on Results (EOR)
- Covid-19 – test cancellations and rescheduling. For a list of test centres affected by the Covid – 19 outbreak, visit: https://www.ielts.org/en-us/news/2020/covid19-information-for-our-global-test-taker-community
For a list of British Council Canada IELTS test locations and their contact information, please visit: https://ielts.ca/register-for-ielts/.
If you do not receive a response from your test location within 48 hours, please email IELTSCanada@britishcouncil.org *Please note this is the only email you should use if you have a question related to your IELTS test*
For questions related to the below list of exams, please email CA.Exams@britishcouncil.org.
- Association of Chartered Certified Accountants (ACCA)
- Professional Linguistic Assessment Board (PLAB) test – General Medical Council
- University exam resits
Arts, Culture and Other:
For general enquiries that are not related to exams or education, including document certification, please email: CA-Accounts.Enquiries@britishcouncil.org
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