Please note we do not have a telephone enquiries service. For queries about exams, education, arts, culture, or other topics, please refer to the below email options.


International English Language Testing System (IELTS):

Important announcement 

Due to the recent announcement by the Government of Canada on the new pathway to permanent residency there has been a significant increase in demand for the IELTS test. This increase in demand has led to some delays in IELTS test centres and/or British Council responding to queries. Please understand that IELTS test centres and British Council are fully dedicated to responding to queries as quickly as is possible under these circumstances.

Test taker queries

If you are a test taker with a query that relates to any of the below listed topics, please contact the IELTS test centre in which you have registered or taken your test.

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • COVID-19 based test cancellations / rescheduling
  • Test day experience

For a list of IELTS test centres in Canada and their contact details, please visit the British Council IELTS Canada website.

If you do not receive a response to your query from your IELTS test centre within 5 working days, please email

Other Exams

For queries related to the below list of exams, please email

  • Association of Chartered Certified Accountants (ACCA)
  • Professional Linguistic Assessment Board (PLAB) test – General Medical Council
  • University exam resits