Please note we do not have a telephone enquiries service. For queries about exams, education, arts, culture, or other topics, please refer to the below email options.


International English Language Testing System (IELTS):

Important announcement 

Due to the recent announcement by the Government of Canada on the new pathway to permanent residency there has been a significant increase in demand for the IELTS test. This increase in demand has led to some delays in IELTS test centres and/or British Council responding to queries. Please understand that IELTS test centres and British Council are fully dedicated to responding to queries as quickly as is possible under these circumstances.

COVID-19 and IELTS testing information

For a list of test centres affected by the COVID-19 outbreak visit our IELTS testing updates webpage.

Test taker queries

If you are a test taker with a query that relates to any of the below listed topics, please contact the IELTS test centre in which you have registered or taken your test.

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • COVID-19 based test cancellations / rescheduling
  • Test day experience

For a list of IELTS test centres in Canada and their contact details, please visit the British Council IELTS Canada website.

If you do not receive a response to your query from your IELTS test centre within 5 working days, please email

Other Exams

For queries related to the below list of exams, please email

  • Association of Chartered Certified Accountants (ACCA)
  • Professional Linguistic Assessment Board (PLAB) test – General Medical Council
  • University exam resits


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