Please note that we do not have a telephone enquiries service. For any queries you may have about exams, education and/or other topics, please refer to the below list of email options.


International English Language Testing System (IELTS):

Please contact your IELTS test location directly if you have a question related to the following topics.

For a list of British Council Canada IELTS test locations and their contact information, please visit:

If you do not receive a response from your test location within 48 hours, please email *Please note this is the only email you should use if you have a question related to your IELTS test*

Other Exams:

For questions related to the below list of exams, please email

  • Association of Chartered Certified Accountants (ACCA)
  • Professional Linguistic Assessment Board (PLAB) test – General Medical Council
  • University exam resits

Arts, Culture and Other:

For general enquiries that are not related to exams or education, including document certification, please email:


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