Please note we do not have a telephone enquiries service.
Test taker queries
If you are a test taker with a query related to any of the topics below, please contact the IELTS test centre where you registered or took your test:
- Test confirmation
- Test payments and refunds
- Test Report Form (TRF)
- Enquiry on Results (EOR)
- Test day experience
For a list of IELTS test centres in Canada and their contact details, please visit the registration section of our website.
Still need help?
If you have not received a response from your IELTS test centre within 5 working days, please email us at ca.ielts@britishcouncil.org
If you are not satisfied with the response you received, kindly attach the full email correspondence with the test centre so we can follow up on your case.