Please note we do not have a telephone enquiries service.

Test taker queries

If you are a test taker with a query related to any of the topics below, please contact the IELTS test centre where you registered or took your test:

  • Test confirmation
  • Test payments and refunds
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • Test day experience

For a list of IELTS test centres in Canada and their contact details, please visit the registration section of our website.

Still need help?

If you have not received a response from your IELTS test centre within 5 working days, please email us at ca.ielts@britishcouncil.org

If you are not satisfied with the response you received, kindly attach the full email correspondence with the test centre so we can follow up on your case.