Please note that we do not have a telephone enquiries service. For any queries you may have about exams, education, arts, culture or other topics, please refer to the below list of email options.
Exams
International English Language Testing System (IELTS):
If you are a test taker and your query relates to any of the following topics, please contact your test centre:
- Test day experience
- Test Report Form (TRF)
- Enquiry on Results (EOR)
- Covid-19 – test cancellations and rescheduling. For a list of test centres affected by the Covid – 19 outbreak, visit: https://www.ielts.org/en-us/news/2020/covid19-information-for-our-global-test-taker-community
For a list of IELTS test centres in Canada and their contact details, please visit: https://ielts.ca/register-for-ielts/.
If you do not receive a response with 48 hours from your IELTS test centre, please email IELTSCanada@britishcouncil.org
*Please note this is the only email you should use if you have a question related to your IELTS test*
Other Exams:
For questions related to the below list of exams, please email CA.Exams@britishcouncil.org.
- Association of Chartered Certified Accountants (ACCA)
- Professional Linguistic Assessment Board (PLAB) test – General Medical Council
- University exam resits
Arts, Culture and Other
For general enquiries that are not related to exams or education, including document certification, please email: CA-Accounts.Enquiries@britishcouncil.org
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