International English Language Testing System (IELTS):

Due to the current Covid-19 outbreak, IELTS testing has been temporarily suspended in a number of locations. For a list of test centres affected by the Covid – 19 outbreak, visit:

If you are a test taker and your query relates to any of the following topics, please contact your test centre:

  • Test day experience
  • Test Report Form (TRF)
  • Enquiry on Results (EOR)
  • Covid-19 – test cancellations and rescheduling.

For a list of IELTS test centres in Canada and their contact details, please visit:

If you do not receive a response with 48 hours from your IELTS test centre, please email

*Please note this is the only email you should use if you have a question related to your IELTS test*


Due to the heightened measures introduced by the Government of Canada in response to the coronavirus (Covid-19), the British Council will be temporarily suspending:

  • Exams for the month of April. We will closely monitor the situation and provide regular updates. Our exams candidates should be aware that exams sessions can be significantly affected, and exams may be moved to new dates. If this happens, all candidates will be informed.
  • Documentation certification services

For further information, please contact us at:

We’re sorry for any inconvenience that this might cause but the health and well-being of our candidates, exams venue staff, programme participants and colleagues is our top priority. We will closely monitor the situation and provide regular updates. Please take care and follow the latest advice available from the World Health Organization.