Cheryl is Assistant Vice-President, Audience Development at the Royal Ontario Museum (ROM) where she is responsible for the quality of the visitor experience.
In addition to managing the front of house welcome, she oversees the audience evaluation team. Cheryl created the museum's Community Access Network, which she has grown into more than 50 partnerships with groups across Ontario. Cheryl has grown this area into a highly successful part of the ROM, which regularly achieves high satisfaction levels amongst our visitors, and wins awards for innovation in all aspects of access and community building. A life-long learner who thrives on a challenge, Cheryl turns opportunities into successful delivery, and she does this by breaking down any barriers. She also completed an MBA in 2016.
Cheryl additionally brings 16 years of experience from the airline industry, where she last served as Manager of Operations for Air Canada on the New Terminal 1 project at Lester B. International Airport.